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I even tried out calling on the phone and received nowhere; all I could hear is really a recurrent concept and After i ask for to talk to buyer relations, I would get dangle up on.
Whenever we boarded flight 556 in monte go bay nowadays we were the 1st people today within our portion on the cabin and we discovered a backpack tucked guiding row eight without any individual any place that it belonged to . We pointed it out to a man by having an AA uniform who gave the impression to be a passenger and he was very rude expressing it belongs to an AA employee and clearly I have to have not been on such a airplane ahead of. My spouse and I feel incredibly uncomfortable with this sort of response from one of your workforce!!
Make sure you Be aware, [American Airways does reserve the correct to request delivery documents for passengers under the age of 2 years].
On Jan 10th 2014, we experienced a return flight from Miami to Seattle. This was a immediate flight which should have been 6.five hrs. We boarded about thirty min late, only to listen to from the captain that we have been even now looking forward to fuel and even now didn't have confirmation concerning when, but that it could get at the very least twenty min to refuel. Lastly immediately after one hour around the airplane, we experienced refueled, only to hear that an armrest was damaged and we were looking forward to a maintenance. We had been around the system for 1.5 hrs, in advance of just take-off. WHY, would you board travellers on that long of the flight In advance of refueling, Primarily not obtaining an ETA for the gas?
I are actually over the cellular phone for 3 several hours seeking to solve a concern in which my bag was split open and my belongings missing.
American Airlines has the worst shopper service of all Airways I have Utilized in my 63 yrs. My wife’s anniversary earrings ended up stolen outside of her suitcase on June twenty, 2013 and Customer service has REFUSED to Call us again right after reporting the thief the day it transpired.
Till I had the chance to get Tracy Paul around the phone I could fully grasp her and she or he was incredibly perfectly
I desired to give kudos to Gary Tourney, who helped me in Pittsburgh on April sixth. He went to many problems to find me An additional flight and also to reroute my luggage. Gary was pleasant and helpful and quiet, and I actually appreciated how tricky he worked to help me.
Me and my wife had to deal with a routine maintenance situation in the airport, traveling from JFK to MIA (AA2299),because of which we needed to alter the flight .Following conveying the issue into the pink jacket AA staff, the flight was improved, and we have been certain to be seated in the first-class as we ended up supposed to on the first flight (my spouse is intensely Expecting).
Reading through the posting in Yahoo! a few AA rep crafting “deaf and dumb†on their baggage is impolite and they deserve in excess of a phony apology. you merely misplaced a shopper.
Ps I also mailed a criticism to AA by way of their wed site and made an effort click to read to take care of this difficulty and I never got a response. Just A further fictitious sport supplied you by American
I obtained a hotel for that evening, but I've to check out at 12 midday, and my flight won't go away till11:30pm. Now I have twelve several hours the place I am trapped in LA without any motive to be right here.
My family members just traveled from Boston MA to Charlotte NC and experienced a Awful encounter boarding the aircraft. Both my youngsters have disabilities and we had been made to board the airplane very last. I'm not pleased with how your airline treats young children with disabilities. A plan modify ought to be made.